type: BadgeClass
id: https://api.badgr.io/public/badges/3MPSREjxSpKlL1JUEGL0Vg
name: Service Mastery
image:
  id: https://api.badgr.io/public/badges/3MPSREjxSpKlL1JUEGL0Vg/image
description: Earners of the Service Mastery badge have an in-depth understanding of the behaviors necessary to provide high-quality customer service experiences and how to model those behaviors for others. They demonstrated the ability to create materials and presentations that meaningfully communicate their values related to service excellence. These candidates can use these values, materials, and presentations to lead and teach others in a variety of settings.
issuer: https://api.badgr.io/public/issuers/U5ONQEzNTwy7s7-EK5UrRg
tags: accountability
tags: action-oriented
tags: analytical skills/critical thinking
tags: commitment
tags: composure
tags: creativity skills
tags: initiative
tags: leadership
tags: presentation skills
tags: professional demeanor
tags: results-oriented
tags: thinks independently
criteria:
  narrative: ### Prerequisites [Service Basics](https://badgr.com/public/badges/oB0oyQVhSaWIFXyxZjIGeA) [Service Practitioner](https://badgr.com/public/badges/dNiYsfZtTPCsOPoDDw0tzw) ### Project Design instructor-approved project approach. Complete project guiding questions and complete project. ### Presentation Present completed project materials to class (5-10 minutes)