Earners of the Service Mastery badge have an in-depth understanding of the behaviors necessary to provide high-quality customer service experiences and how to model those behaviors for others. They demonstrated the ability to create materials and presentations that meaningfully communicate their values related to service excellence. These candidates can use these values, materials, and presentations to lead and teach others in a variety of settings.
### Prerequisites [Service Basics](https://badgr.com/public/badges/oB0oyQVhSaWIFXyxZjIGeA) [Service Practitioner](https://badgr.com/public/badges/dNiYsfZtTPCsOPoDDw0tzw) ### Project Design instructor-approved project approach. Complete project guiding questions and complete project. ### Presentation Present completed project materials to class (5-10 minutes)