Earners of the Service Basics badge have a fundamental understanding of the behaviors necessary to provide high-quality customer service experiences. They demonstrated awareness of the primary elements necessary to create a meaningful first impression and be responsive to the needs of their clientele. These candidates can use this framework of behaviors to build relationships and to meet customer needs in a variety of purposes and situations.
### Educational Experience Complete 2 reflections of service experiences (one positive and one not-so-positive) and document them using the reflection templates. ### Work Experience Complete 2 observations of service experiences (one positive and one not-so-positive) and document them using the observation templates ### Project Using the project 1 presentation template, create a 5-10-minute presentation and share it with service excellence cohort participants