type: BadgeClass
id: https://api.badgr.io/public/badges/oB0oyQVhSaWIFXyxZjIGeA
name: Service Basics
image:
  id: https://api.badgr.io/public/badges/oB0oyQVhSaWIFXyxZjIGeA/image
description: Earners of the Service Basics badge have a fundamental understanding of the behaviors necessary to provide high-quality customer service experiences. They demonstrated awareness of the primary elements necessary to create a meaningful first impression and be responsive to the needs of their clientele. These candidates can use this framework of behaviors to build relationships and to meet customer needs in a variety of purposes and situations.
issuer: https://api.badgr.io/public/issuers/U5ONQEzNTwy7s7-EK5UrRg
tags: active listening skills
tags: anticipate customer needs
tags: building trust
tags: build relationships
tags: customer service excellence
tags: meaningful conversation
tags: open mindedness
tags: positive attitude
tags: professional dress
tags: self awareness
tags: self regulation
tags: sensitivity
tags: shows compassion
criteria:
  narrative: ### Educational Experience Complete 2 reflections of service experiences (one positive and one not-so-positive) and document them using the reflection templates. ### Work Experience Complete 2 observations of service experiences (one positive and one not-so-positive) and document them using the observation templates ### Project Using the project 1 presentation template, create a 5-10-minute presentation and share it with service excellence cohort participants